Support

Providing a high level of customer satisfaction is one of our top priorities at sim4tec.

We provide extensive support on all our products in shortest time. We listen to our customers and improve continuously our products and services to achieve the highest level on quality and customer satisfaction.

As soon as product updates are released we will send out a note to our customers.

Alternatively, please contact us directly at

Should you experience any problems with our software, please contact us at , providing as many information as possible on the nature of the problem. Especially important for us to reproduce the problem are the following facts to be included in your email:

  •  software name and used version
  •  your contact details (including phone number)
  •  screenshots of the problem and error messages
  •  for SimOLED: database file (data will be kept confidential)

After receiving your support request, we will contact you as fast as possible helping you to fix the problem.